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Policies and Guidelines


Administration of Medication

If a program participant requires medication to be administered or stored by staff during the program, please complete the Medication Administration Form available at your local recreation centre. These forms are to be filled out by a parent/guardian and family doctor and returned to the centre prior to the start of the program.



Age Policies

Program participants must meet the required age within one month following the start of the program. Please note that some programs may be exempt from this policy due to guidelines set by outside governing agencies.



Class Cancellation

There are times when HRM must cancel an individual class due to inclement weather, instructor or facility related conflicts. In this occurrence, every effort will be made to reschedule the cancelled classes. If classes cannot be rescheduled, a credit will be placed on your account for future use. Please contact the Recreation Centre offering the program for details 



Course Requirements

All participants must meet the course requirements stated in the Recreation Catalogue. In the event the client does not meet course requirements, customers may call the Recreation Centre offering the program and speak to a program supervisor for clarification and review.



Credit Balances

Account credits must be used within one year from date of issue.  After 12 months, credits over $5 will be refunded.  Credits under $5 will be removed from the account.


Helmet Policy

All participants must wear a CSA approved helmet during skating programs.
It is recommended that gloves/mittens be worn.
Bicycle helmets will not be permitted.
Helmet Policy To PDF Acrobat Tips


Inclusion

Community & Recreation Services is committed to providing safe and accessible programs for everyone to enjoy. Persons with disabilities are welcome to participate in recreation activities compatible to their interests and abilities.

Persons with disabilities are asked to call their local recreation centre directly to schedule a meeting to discuss program supports.

Deadline for inclusion requests is two weeks prior to program start date. Staff will make every effort to accommodate participants but may be limited based upon the number of requests in certain areas.



Payment Options

Payment plans are available by calling your local recreation centre. If your financial circumstances make it difficult for you to pay the full fee for a program, call your local recreation centre/office and ask to speak to the Community Recreation Coordinator. Various options are available.



Program Cancellation

HRM reserves the right to cancel any program or change class times and/or locations. Do not wait until the last minute to register, as programs with low registration may be cancelled.  If HRM cancels the program, a refund will be given automatically, and prorated if applicable.



Program Changes

Due to the advanced printing of the recreation catalogue: fees, dates, times, and locations of programs are subject to change.  For the most up to date information on recreation programs, visit www.halifax.ca/recconnect.

If Halifax Regional Municipality cancels the program, a refund will be given automatically and pro-rated if applicable.  If there has been a change to the date, location or content of the program which effects your ability or interest in attending, please contact us for a refund.



Refund Policy

HRM is committed to the satisfaction of all participants in our recreation programs. EFFECTIVE June 1, 2016 (for all programs starting after June 1st), participants requesting to withdraw from the program or class, must refer to the following policy:

Programs/Classes - Refund & Cancellation Policy

  • Participants enrolled in a program or class may withdraw on line, on the phone or in person up to five days prior to the program start date.
  • Within five days prior to the start date, refunds will only be issued if a waiting list is active for the program and the spot is able to be filled. Please contact the Recreation Centre to request a refund.
  • If due to unforeseen circumstances or if you are unsatisfied with the program, please contact the Recreation centre to discuss your eligibility for a refund. Once the program has begun, a pro-rated refund will be issued.
  • HRM Recreation Programming reserves the right to cancel programs or classes if minimum registration numbers are not obtained prior to the start date. In this case a full refund will be issued.



Returned Cheques and NSF/Administrative Fees

HRM charges an NSF(non-sufficient funds)/Administrative Fee on all cheques. If your cheque does not clear, you will be required to pay by cash, or debit/credit card following notification of the return of the cheque, for both the program cost and the NSF/Administrative Fee



Senior’s Discount (55+)

Individuals who are 55 +, who sign up for adult fee programs are eligible to receive a 25% discount off of the full adult rate. Please Note: A few selected programs may be exempt from this discount, and the discount can not be used in conjunction with any others.



Seasonal Catalogues and Registration

Community Recreation Services publishes two seasonal catalogues for Fall/Winter and Spring/Summer seasons. You are able get a copy at Recreation Centres, Halifax Public Libraries, or view it online.  Please note the registration start dates as advertised in the catalogue, online or contact your local Recreation Centre for details.

Online at RecConnect

  • A RecConnect login ID and Family PIN
  • Course codes for 1st choice and alternates
  • A valid credit card (VISA, Mastercard, American Express) and expiry date

Phone (902.490.6666)

  • Course codes for 1st choice and alternates
  • A valid credit card (VISA, Mastercard, American Express) and expiry date

In Person

  • Cash, cheque, debit, or a valid credit card (VISA, Mastercard, American Express)

Making Registration Easy

  • Ensure your account is set-up for online registration prior to the registration date
  • Have your credit card and course code ready
  • Browse through the catalogue and make any program inquiries prior to the start of registration for each season

Frequently Asked Questions (FAQ's)

  • Visit our FAQ page -- the answer to your question may be right at your fingertips

Contact Form

  • If you need additional information, please contact us via our contact form



Smoke-Free Spaces

Please note all public spaces owned by the municiaplity are smoke-free.



Taxes

Program prices include HST where applicable.


Facility Bookings Policies

Please contact the Facility Scheduling office at 902.490.7100 for information or visit HRM Arena Bookings & Rentals Information

Recreation Program Policies

Please contact your local Recreation Centre for more information.